policies

cancellations

  • Due to the nature of our products, we cannot accept returns or cancellations.
  • Cancellations will not be permitted after 1 hour of purchase!
  • Absolutely no cancellations during sales or major promotions (birthdays, anniversaries, and black friday).

shipping

  • Our current processing time is 5-7 business days. This does not include shipping time. Please keep this in mind before placing an order. Processing time can be 
  • Please double check your address before placing an order. Orders will be shipped to the address provided on file. 

USA domestic orders

  • Once an order is marked as 'shipped' it is then in the hands of the USPS.
  • If you are not sure what's going on with your order please call your local post office and provide them with your tracking number so they can further assist you. 

international orders

  • For international orders, shipping can take anywhere from 1-3 weeks on top of our current processing time of 5-7 business days. Please take processing time into consideration when placing an order.
  • Customer is responsible for any customs fees, tariffs, duties or taxes that may be assessed upon entry to the respective countries.

exchanges

  • If an item is damaged, please email support@passporttowonderland.com with a photo showing the damage as well as your order number. If the damage is done on the part of the shop, you will receive: a) store credit in redemption for the damaged product  b) a replacement product sent separately OR c) a replacement product sent with a new order. 

refunds

  • Due to the nature of our products, refunds will not be given. If you are unsatisfied with your order, please contact support@passporttowonderland.com with your order number and reasoning.
  • Our goal is for everyone to be happy with their stickers, so please do not hesitate to contact me if something is damaged and needs to be replaced.

 more policies

  • You are not permitted to resell this item without my permission 
  • You are not permitted to claim the artwork/product as your own
  • You are not permitted to copy my artwork or use my artwork without license 
  • All products are for personal use only.
  • Commercial licenses are not being offered at this time. Please reach out to support@passporttowonderland.com if you see any other shop using our designs. Thank you!